The issue was resolved, all performance data for the impacted dates is currently in place and the system is fully operational
Posted Jul 08, 2025 - 07:26 UTC
Update
Our API calls go through to Criteo, and we do see a decrease in our requests queue. However, due to Criteo's API call limit, the decrease is slow. We hope to get it all done until the beginning of the business day tomorrow (US). Operations that rely on performance data availability may still have degraded performance, as performance data us still being fetched, limited by Criteo's API call limit. Uploads and Downloads work with no issue.
Posted Jul 07, 2025 - 12:30 UTC
Monitoring
Criteo informed us that the issue was fixed, and we do see an improvement in our API calls to Criteo, we are still monitoring the situation
Posted Jul 07, 2025 - 08:13 UTC
Update
Criteo informed us that they have escalated the issue on their end, we are still waiting on their investigation.
Posted Jul 07, 2025 - 06:51 UTC
Identified
Ever since yesterday, we are experiencing API issues with Criteo. These issues affect performance data fetching, as well as sync with Criteo platform. Criteo team was notified about these issues
Posted Jul 06, 2025 - 07:27 UTC
This incident affected: Data (Criteo), Reports (Criteo), Optimization (Criteo), Campaign Management (Criteo), Automated Actions (Criteo), and Platform Availability (Criteo).