Skai Scheduled Reports Issue

Incident Report for Skai

Resolved

The issue is now fully resolved.

All affected failed reports were successfully re-run by our team.

Posted May 10, 2025 - 19:19 UTC

Identified

The issue has been identified and our engineers have released a fix which is currently being deployed to all affected servers.

Posted May 10, 2025 - 15:15 UTC

Investigating

We're currently experiencing an issue with scheduled reports.

Some fusion and structure scheduled reports are currently failing to run across many Skai servers.  The data in Skai is not affected by this issue and is up to date. 

All analysis view reports are unaffected.

Our engineers are actively investigating the issue and we will continue to update you on this issue.

Posted May 10, 2025 - 14:34 UTC

This incident affected: Reports (Google, Microsoft, Amazon, Walmart, Meta, Amazon DSP, Pinterest, Apple Search Ads, Criteo, Sam's Club, Citrus Ads, PromoteIQ, Instacart, LinkedIn, Snapchat, TikTok).